Terms of Use / Policies and Procedures

Usage of this website implies that you agree with the following Terms of Use.

USAPetMedsTM operates throughout the Continental US (except where listed below) and arranges for the sale and fulfillment of products for its customers. Products not available for sale in AK-AR-CA-HI and the District of Columbia

Customers will submit orders for Rx and OTC Products ("Orders") directly to USAPetMedsTM Licensed Pharmacy fulfiller through the USAPetMedsTM website, and the USAPetMedsTM fulfiller will fulfill Rx and OTC Orders and perform these Services for Customers in accordance with the terms herein; and

Orders placed on website will be shipped directly to Customer.

Please Note: We are regulated by state and federal laws and are allowed only to obtain your veterinarians prescriptions via fax, mail, phone or in person.

1. Scope of Agreement.

  • Pharmacy Consulting. USAPetMedsTM agrees to make available to Customer, on a reasonable basis and during normal business hours as listed below a Licensed Pharmacy fulfiller, a registered Pharmacy Technician or Licensed Pharmacist who is capable of rendering advice and counseling with respect to Prescription Drugs dispensed by fulfiller through its pharmacy.
  • Order Processing Time. Orders with their scripts from a vet received prior to 1:00 PM CST USAPetMedsTM Licensed Pharmacy fulfiller shall use commercially reasonable efforts to fill all Orders and dispense and deliver the products to the commercial carrier for delivery to end Customers no later than two (2) business days after the later of (i) actual receipt of such Orders by USAPetMedsTM Licensed Pharmacy fulfiller or (ii) the verification of any prescription required to fulfill an Order (the “Order Processing Time”).

2. Compensation

  • Taxes. Customer is responsible for paying all applicable sales and use taxes for the sale of products ordered from USAPetMedsTM.

3. Product Returns.

  • Customers shall not be allowed to return Prescription Drugs at any time, and Customer shall not receive any refund for such attempted returns. The Customer agrees that the USAPetMedsTM Licensed Pharmacy fulfiller shall accept Allowed Returns (as defined below) on behalf of Customer, and Customer shall be allowed a refund against the price of products for Allowed Returns returned by Customer to the USAPetMedsTM Licensed Pharmacy fulfiller. Customer will obtain in advance of a return a Return Authorization number (RA) for all returns to the USAPetMedsTM fulfiller and display RA on all returns. For purposes of this Section 3, a product shall constitute an "Allowed Return" so long as: (a) the product is not a Prescription Drug; (b) the product is returned to USAPetMedsTM fulfiller in its original, unopened packaging; (c) USAPetMedsTM fulfiller determines, in its sole discretion, that the product was returned in a condition that will allow USAPetMedsTM fulfiller to resell the product; (d) the product is not temperature sensitive; and (e) the Product was returned to USAPetMedsTM fulfiller within thirty (30) days of the shipment of the Product. Or the Product was damaged in the shipment to the Customer, the incorrect Product was shipped, or the Product contains material defects.

4. Fulfillment of Prescription Drug Orders.

  • Prescription Verification. Customer understands and acknowledges that USAPetMedsTM fulfiller is a licensed pharmacy and assumes sole legal and compliance responsibility for the licenses necessary to operate the mail order business throughout the United States as identified in Exhibit A. Orders for Prescription Drugs will be sent directly to USAPetMedsTM Licensed Pharmacy fulfiller through www.USAPetMeds.com. USAPetMedsTM fulfiller reserves the right to verify any Order for Prescription Drugs with the prescribing veterinarian prior to dispensing the Prescription Drug. In the event that USAPetMedsTM Licensed Pharmacy fulfiller determines it is necessary to verify any Order for Prescription Drugs, and verification is unsuccessful for any reason, USAPetMedsTM or its Licensed Pharmacy fulfiller shall have no liability or responsibility to fill said Order. However, USAPetMedsTM Licensed Pharmacy fulfiller shall notify Customer electronically of its inability to verify the prescription.

5. Product Pricing.

  • In the event of a manufacturer’s change in pricing, USAPetMedsTM shall provide Customer with an updated price before placing the order.

6. Warranties and Representations.

  • Compliance with Applicable Laws. USAPetMedsTM and its Licensed Pharmacy fulfiller (s) shall comply, and shall cause their agents to comply, with all applicable federal, state and local laws, rules, regulations, licensing and ordinances pertaining to the services or the performance of the parties' obligations under this agreement. The parties represent and warrant that they have procured, and will keep in full effect during the term, all permits, licenses and authorizations required by applicable law to perform their obligations under this agreement.
  • The parties Licensed Pharmacy fulfiller (s) warrant and represent that all products and pharmacy services provided under this agreement will comply at all times with the requirements of the U.S. Federal Food, Drug and Cosmetic Act, if applicable, and any other federal or state laws or regulations governing the sale and dispensing of Prescription Drugs.
  • EXCEPT FOR THE WARRANTIES EXPRESSLY STATED IN THIS AGREEMENT, NEITHER USAPETMEDS™ OR IT’S LICENSED PHARMACY-FULFILLER MAKE ANY EXPRESS OR IMPLIED WARRANTIES RELATING TO THE PRODUCTS AND SERVICES COVERED BY THIS AGREEMENT. THE PARTIES EXPRESSLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • NEITHER PARTY NOR ITS AGENT(S), REPRESENTATIVE(S) OR EMPLOYEE(S) SHALL BE LIABLE TO THE OTHER PURSUANT TO THIS AGREEMENT FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF THE OTHER PARTY, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THIS SECTION 6 IS INTENDED TO LIMIT A PARTY'S RIGHT TO INDEMNIFICATION OR CONTRIBUTION FROM THE OTHER PARTY FOR CLAIMS ASSERTED BY A THIRD PARTY.

 

Pharmacy Phone Hours for pharmaceutical questions only (CST)
Toll Free Number (855) 697-3879
Mon-Fri, 9 a.m. – 5:30 p.m.
Sat, 9 a.m. – Noon
Sun, Closed

Customer Service and all other questions (EST)
Toll Free Number (888) 311-6224
Mon-Fri, 9 a.m. – 5 p.m.
Sat-Sun, closed